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Smart Operations (ITOM)​

wrkflos’ Smart Operations (ITOM) Capability focuses on best practice architecture, implementations, and managed services for: ServiceNow IT Operations Management, ServiceNow Service Graph Connectors, ServiceNow Predictive AIOps, ServiceNow Cloud Management

CMDB Health check

Allow wrkflos to quickly assess the health of your CMDB and provide experienced advice on how to improve. Enquire about our ITOM Managed Service to ensure it stays that way

CI Lifecycle management

Get a complete view of all the configuration items within your organisation from cradle to grave through ServiceNow

CSDM alignment  

Need to adopt the Common Service Data Model (CSDM) but not sure where to start? Ask our experienced consultants for the best approach that has worked in organisations just like yours

Service graph connector

Align with ServiceNow’s best practices and incorporate disparate data sources into the ServiceNow CMDB

Agent Client Collector

Take advantage of the increasingly powerful Agent Client Collector (ACC) to discover and monitor your infrastructure


Use machine intelligence to discover and resolve anomalies before they impact your products and services

Playbook orchestration

Bring power back to your technician with guided and automated recovery operations

CMDB and pattern extensions

Need to extend your CMDB and discovery capabilities? Leverage wrkflos experience in incorporating new and bespoke devices

Want to talk to a professional about how
Smart Operations (ITOM) helps your business?

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