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Smart Operations (ITOM)
wrkflos’ Smart Operations (ITOM) Capability focuses on best practice architecture, implementations, and managed services for: ServiceNow IT Operations Management, ServiceNow Service Graph Connectors, ServiceNow Predictive AIOps, ServiceNow Cloud Management
CMDB Health check
Allow wrkflos to quickly assess the health of your CMDB and provide experienced advice on how to improve. Enquire about our ITOM Managed Service to ensure it stays that way
CI Lifecycle management
Get a complete view of all the configuration items within your organisation from cradle to grave through ServiceNow
CSDM alignment
Need to adopt the Common Service Data Model (CSDM) but not sure where to start? Ask our experienced consultants for the best approach that has worked in organisations just like yours
Service graph connector
Align with ServiceNow’s best practices and incorporate disparate data sources into the ServiceNow CMDB
Agent Client Collector
Take advantage of the increasingly powerful Agent Client Collector (ACC) to discover and monitor your infrastructure
AIOPS
Use machine intelligence to discover and resolve anomalies before they impact your products and services
Playbook orchestration
Bring power back to your technician with guided and automated recovery operations
CMDB and pattern extensions
Need to extend your CMDB and discovery capabilities? Leverage wrkflos experience in incorporating new and bespoke devices