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IT Service Management & Integrations

wrkflos’ IT Service Management (ITSM) Capability focuses on best practice architecture, implementations, and managed services for: ServiceNow IT Service Management, ServiceNow IT Asset Management, ServiceNow CMDB and Service Portfolio Management, Integrations between ServiceNow ITSM and telephony solutions, Integrations between ServiceNow ITSM and cloud management tools, Integrations between ServiceNow ITSM and sentiment analysis tools

incident and problem management 

Ensure the building blocks of your ITSM capability is rock solid with the ability to proactively resume services with intelligent workflows and powerful root cause analysis features.

Change and release managment

Fast-track change approvals, automate deployment scripts, and maintain control and manage risk all on the one platform.

Request management

Automate requests for products and services for employees and customers using intuitive ordering experiences and smart provisioning actions.

Virtual Agent for itsm

wrkflos has brought real innovation to the virtual agent experience for employees by ensuring interactions take into account the local context for our global customers.

IT Asset and Const managment

With Core Asset Management, organisations can track costs, quantities, and contracts for hardware and software. In addition, wrkflos have developed an enterprise-grade framework for IT Financial Management that can automate SaaS software cost budgeting and chargeback.

CMDB and Service portfolio management

Build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organisation. In addition, wrkflos has deep expertise aligning the CMDB to ServiceNow’s Common Services Data Model (CSDM) to ensure your products and services can be utilised across the enterprise.


wrkflos can harness decades of collective experience to quickly build out your SIAM integrations or automate the fulfilment valuechain. Utilise powerful OOTB Integration Hub capabilities or create a custom solution, either way you’ll have a robust enterprise-grade solution.

Risk management implementations

Start or accelerate your risk journey by designing a truly Integrated Risk Program by building the structure to focus on Right Risks. Ensuring implementation is focused on Risk Response mechanisms and User Adoption.

Want to talk to a professional about how
IT Service Management & Integrations helps your business?

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