IT Operations Management
Outages and disruptions of business services can impact customers, partners, and employees equally, causing financial losses and damage to a company’s reputation. The ServiceNow IT Operations Management applications follow a service-aware approach to eliminate possible outages, and enable IT to proactively address issues and quickly respond to incidents.
Turn IT into a proactive business partner. Gain visibility into your operations footprint, manage service health, and optimize service delivery and spend. Explore solutions:
Discovery
The ServiceNow Discovery application creates an accurate, up‑to‑date single system of record for the customer’s infrastructure and provides complete visibility into your on‑premise and cloud resources.
Service Mapping
ServiceNow’s patented “top-down” discovery service mapping approach will map the relationships between IT components that comprise specific business services, even in dynamic, virtualized environments.
Event Management
Reduce event noise generated by monitoring tools by using predictive intelligence such as machine‑learning techniques to correlate events and produce actionable alerts and incidents.
Orchestration
The ServiceNow Orchestration application lets you increase agility by automating IT and business processes for operations management.
CMDB
The ServiceNow CMDB application provides a single system of record for IT and provides full visibility to infrastructure and services, leading to more control of the IT environment and ultimately to better decisions.
Reach out to us today to start the conversation.
No matter where you are in your ServiceNow journey, WrkfoTech has the solutions and support you