IT Asset Management
Information Technology Asset Management (ITAM) is a set of business practices and tools to support lifecycle management of IT assets and strategic planning for the IT environment. ITAM helps organizations manage their hardware (HAM) and software (SAM) inventory more effectively and prevents unnecessary asset purchases. ITAM encompasses:
SERVICENOW HARDWARE ASSET MANAGEMENT (HAM)
What is ServiceNow Hardware Asset Management (HAM)?
A feature of the ServiceNow ITAM solution, Hardware Asset Management (HAM) tracks the entire lifecycle of your enterprise’s hardware assets on ServiceNow’s single pane of glass dashboard.
- Hardware Normalisation
- Asset Lifecycle Automation
- HR Asset Onboarding
- Mobile Asset Receiving
- Mobile My Locker
- Asset Inventory Audit
- Hardware Asset Dashboard
- Asset Bundles
SERVICENOW SOFTWARE ASSET MANAGEMENT (SAM)
What is ServiceNow Software Asset Management (SAM)?
Software Asset Management (SAM) includes business practices and strategies for optimally managing acquisition, usage, and lifecycle maintenance of software across an organization.
With SAM, organizations create and maintain a real-time, accurate system of record for all software assets.
- Optimizing license usage
- Eliminating duplication of software licenses
- Reducing software-related expenses
- Identifying license agreement violations
- Informing software purchasing decisions
HAM increases efficiencies & improves the employee experience
ServiceNow ITAM for HAM streamlines the hardware asset management process through every step of the lifecycle. Enterprises pivoting to remote or hybrid models have access to a wider pool of talent. With ServiceNow Hardware Asset Management, companies can get the tools and technologies teams need to do their jobs – no matter where they are. All while protecting revenue and business resilience.
Leverage Procurement to fulfil Service Requests for complete request-to-delivery tracking.
Set up stockrooms to house all asset inventory from laptops to keyboards.
Dashboards, notifications and mobile apps offer immediate insights into IT Asset Management.
Track all stages of the IT asset life cycle in ServiceNow – from planning to retirement.
Contract management ties active contracts to IT assets.
A solid ServiceNow SAM strategy can help your organization save time and money.
Businesses spend considerable time and resources managing software assets. This process is often done manually in spreadsheets and requires use of multiple inventory and discovery tools.As organizations continue to buy more software to support their business environment, spending on software can easily eclipse 20% of IT budgets.
The average organization spends 15 hours every week resolving discrepancies among its IT assets.
The average organization spends 30 hours collecting asset entitlement data in preparation for a major software audit.
A solid SAM strategy looks for savings in how software is configured.
Best practice sees organizations use a SAM platform to automate, accelerate, and improve manual processes.
A best practice SAM strategy identifies opportunities to recycle software licenses instead of making new purchases.
Organizations that are the most successful at SAM are 2.7 times more likely to rely on next-generation automation technologies than organizations that are comparatively successful at SAM.
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No matter where you are in your ServiceNow journey, WrkfoTech has the solutions and support you