Customer Service management
ServiceNow’s Customer Service applications help organizations to deliver effortless service, and to increase customer satisfaction while proactively reducing case volumes and costs. It connects departments, workflows, and systems, helping to resolve underlying issues and to automate services across the enterprise.
Elevate your customer service from request to resolution. Connect customer service with other teams to resolve issues quickly and proactively. Explore solutions:
Engage customers across channels
Connect with customers over their channel of choice—web, telephone, chat, text, or social media—anytime, anywhere, and from any device.
Offer self-service
Deliver automated solutions with the service catalog, and provide additional self-service options with integrated Virtual Agent, Knowledge Management, and Communities.
Delier customer service as team sport
Resolve issues faster and fix the root cause of issues by connecting customer service to other departments with the visual task board, workflow, and automation.
Identify issues before they occur
Visualize the health of IoT connected devices using ServiceNow® Operational Intelligence to identify issues before they occur.
Provide end-to-end customer service
Add Field Service Management and ServiceNow® Project Portfolio Management for increased visibility and accountability across teams.
Reach out to us today to start the conversation.
No matter where you are in your ServiceNow journey, WrkfoTech has the solutions and support you